Questions By Category
Browse frequently asked questions based on your specific area of enquiry.
- Video Course
- Private lessons
- Group lessons
- Caffè Letterario
- Payment Options
- Terms and Conditions
- Company Policies
How do I access the online course after purchase?
Once your purchase is complete, you'll receive an email with a link to access the course. Simply click the link, and it will direct you to your course dashboard. From there, you can log in using your account details and start the course at your convenience. If you encounter any issues, feel free to contact our support team for assistance.
Does the online course include downloadable materials?
Yes, each course includes a variety of downloadable materials such as PDFs, worksheets, and practice exercises that you can access directly from the course dashboard.
How long do I have to complete the course?
You have lifetime access to the course once purchased, so you can take as long as you need to complete it. Learn at your own pace!
Can I receive a certificate of completion?
Yes, upon successfully completing the course, you will receive a certificate of completion that you can download and print for your records.
How can I book a private lesson?
You can book a private lesson through our website by selecting an available time slot that suits your schedule. After booking, you'll receive a confirmation email with the details.
Are the private lessons tailored to my specific needs?
Yes, all private lessons are customized based on your individual goals, current skill level, and learning preferences to ensure you get the most out of each session.
What is the cancellation policy for private lessons?
You can cancel or reschedule a private lesson up to 12 hours before the scheduled time without penalty. Cancellations made less than 12 hours in advance may incur a fee.
Can I schedule lessons at different times each week?
Absolutely! You have the flexibility to schedule your lessons at different times each week, depending on your availability.
How do I join a group lesson?
To join a group lesson, simply sign up on our website for the session that matches your level and interests. You'll receive an email with instructions and a link to join the class.
What is the maximum number of participants in a group lesson?
Our group lessons typically accommodate up to 8 participants to ensure everyone gets enough attention and interaction during the session.
Are the group lessons suitable for beginners?
Yes, we offer group lessons for all levels, including beginners. Be sure to choose the session that best matches your current skill level when signing up.
Can I switch between different group levels?
Yes, if you feel that a different level would better suit your needs, you can switch between groups. Just let us know, and we’ll help you find the right fit.
What topics are discussed in the Caffè Letterario sessions?
The Caffè Letterario sessions cover a wide range of topics, including sociology, philosophy, culture, and more. Each session features a different theme to keep the discussions fresh and engaging.
Do I need a certain language level to participate?
Yes, the Caffè Letterario is designed for intermediate to advanced Italian learners. This ensures that all participants can actively contribute to the discussions.
How often are the Caffè Letterario meetings held?
The Caffè Letterario meetings are held once a month. Check our website for the schedule of upcoming sessions.
Is there a fee to join the Caffè Letterario?
Yes, there is a small fee to join each Caffè Letterario session, which helps cover the costs of organizing and facilitating these enriching discussions.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. You can choose your preferred payment method during checkout.
Can I pay in installments for the course?
Yes, we offer installment payment options for the course. This allows you to spread the cost over several months. Details are available at checkout.
Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to process all transactions, ensuring your payment information is fully protected.
Will I receive an invoice or receipt after payment?
Yes, you will receive an email confirmation with an invoice/receipt immediately after your payment is processed.
Where can I find the terms and conditions for using the site?
You can find our full terms and conditions at the bottom of our website. Simply click on the "Terms and Conditions" link to review all the details
What is the refund policy for online courses?
We offer a 14-day money-back guarantee on all online courses. If you're not satisfied with your purchase, you can request a refund within 14 days of purchase, provided you haven’t completed more than 20% of the course.
Are there any restrictions on how I can use the course materials?
Yes, the course materials are for personal use only. Redistribution or sharing of the materials without permission is prohibited.
How is my personal data protected under your terms?
We take your privacy seriously and use advanced encryption methods to protect your personal data. For more details, please refer to our Privacy Policy.
What is your cancellation policy for group and private lessons?
For private lessons, cancellations must be made at least 24 hours in advance to avoid a fee. For group lessons, cancellations made more than 48 hours in advance will receive a full refund.
How do you handle customer complaints or disputes?
We strive to resolve all customer complaints swiftly and fairly. If you have a concern, please contact our support team, and we’ll work to resolve the issue as soon as possible.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or check our website for the latest offers.
What is your privacy policy regarding personal information?
Our privacy policy outlines how we collect, use, and protect your personal information. You can review it by clicking on the "Privacy Policy" link at the bottom of our website.
